Margaret Lane
Retired
Numara Software - Looking for Service Management for More Than Just IT?
Thursday, October 20, 2011 | 6:00PM–6:50PM | Meeting Room 112A/B
Session Type:
E11
Service management happens beyond IT. Attend this informative session to learn how Eastern Kentucky University improved their service management both inside and outside IT. EKU will share how they simplified their support environment with one service management solution for many departments. Hear firsthand how IT at EKU leveraged Numara FootPrints to manage request-based processes for non-IT departments like University Counsel, Internal Audit, Equal Opportunity (e-discovery), Facilities Management, Leasing and Purchasing, Student Judicial Affairs, and more.
