Stealth ITIL: Service Management for the Skeptical Organization
Stealth ITIL: Service Management for the Skeptical Organization
Wednesday, October 19 | 2:30PM–3:30PM | Table 50, Exhibit Hall A/B/C
Session Type:
E11
Many institutions have explored service management under the ITIL framework. The road is littered with failed top-down implementations, and the framework has gained a reputation for being too prescriptive for our "unique campus cultures." CMU and NYU will share how they used "stealth ITIL" to find service management success.
Presenters
Kitty Bridges
Senior Advisor for Strategic Initiatives, New York University
Leah Lang
Director of Corporate Engagement, EDUCAUSE
Karen Van Dusen
Sr Mgr and Product Owner, ServiceNow, Carnegie Mellon University