TJ Martinez
Director, IT Customer Support,
University of New Mexico
Academics and Patient Care Find Common Ground
Friday, November 09, 2012 | 10:10AM–11:00AM | Mile High Ballroom 4C/4D
Session Type:
E12
Collaborating on IT customer service across large institutions, especially between academic departments, research campuses, health sciences professional schools, and a teaching hospital, presents procedural challenges well beyond anything technical. Navigating how to overcome these challenges can result in excellent user support.