Blake Adams
Director of User Services,
University of West Georgia
Building and Implementing a Repeatable Framework for Campus Communication
Wednesday, November 07, 2012 | 2:30PM–3:30PM
Session Type:
E12
IT provides services to a campus in a variety of environments. A fully developed communication strategy can mitigate communication challenges by enhancing how a service desk positions itself to manage customer expectations through proactive status updates using multiple channels. This session will share a framework for facilitating this communication.
