User Services and Leveraging IT Support

Thursday, November 08, 2012 | 3:40PM–4:30PM | Meeting Room 505/506
Session Type: E12
This meeting will focus on the challenges of meeting the expanding technical needs of faculty, staff, and students in a bring-your-own-device world with a vast array of user-driven choices. By leveraging our known best practices as well as exploring new tools and partnerships, this discussion will promote strategic thinking across a vast array of institutions. We will discuss what might be leveraged between intrainstitutional units and across institutional boundaries, to identify collaborative partnerships that can improve customer service while reducing costs in these tough economic times.

Presenters

  • Cathy O'Bryan

    Chief Executive Officer, Unizin, Ltd.