A Collaborative, Cost-Effective, Round-the-Clock Technology Call Center

Thursday, October 17 | 5:30PM–6:20PM | Ballroom E
Session Type: Professional Development
Feeling pressure to expand your hours of technology support for students, faculty, and staff but can't afford it? Come learn about a cost-effective, innovative collaboration that achieves these goals while also helping college students pay for their degree and develop critical 21st-century job skills.

OUTCOMES:
Learn an innovative and cost-effective approach that provides 24/7 call center support to students, faculty, and staff. | Gain an understanding of the nonprofit model that uses student employees. | Learn about opportunities to join in this collaborative effort.

Presenters

  • Keith Weber

Resources & Downloads

http://demo.podcast.323link.com/episodes/e/ed/educause/10988/A_Collaborative_CostEffective_Rou__10988.h264.flash.mp4