Matt Matsui
Vice President, Product and Marketing,
Calabrio
Giving Big Data a Voice on Campus
Wednesday, October 16, 2013 | 2:30PM–3:30PM | Foyer, Level Two
Session Type:
Professional Development
Campuses are sitting on endless data but not using it effectively. We'll review new analytic techniques by examining a real-world case study that automatically captures and analyzes 100% of call volumes. Attendees will learn how intelligent solutions can provide valuable insight into their voice data, better compliance, quality assurance, and more.