Michael Kubit
Higher Education Advisor,
T-Mobile for Education
Higher Ed IT Trends: An Open Discussion of Centralized Support Leveraging an Integrated NOC and Service Desk
Wednesday, October 16, 2013 | 2:30PM–3:30PM | Foyer, Level Two
Session Type:
Professional Development
As higher education environments face competitive and economic pressure, technology expectations increase, emphasizing the criticality of a stable technology platform. Join an interactive session fueled by real-time technology text-based polls to help answer the question, Can integrating a centralized network operations center and service desk model uplift the customer experience?
Presenters
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Sandy Wightman