Cathy O'Bryan
Chief Executive Officer,
Unizin, Ltd.
IT Support Services Constituent Group
Thursday, October 17, 2013 | 10:10AM–11:00AM | Meeting Room 208A/B
Session Type:
Professional Development
This group focuses on strategic thinking on how to best provide support for the higher education communities of faculty, staff, and students. In particular we focus on how to share information, best practices, common tools, and strategies. This community has expert knowledge of help desk management, desktop support, hardware/software standards, knowledge management, service management systems, and end-user communications. By leveraging our commonalities, we seek innovative, effective, and efficient practices that ensure successful support.
