Making It Scale: The Service Process Analysis Model for Strategic IT Management

Thursday, October 17 | 6:30PM–7:20PM | Meeting Room 210D
Session Type: Professional Development
To help address the challenges of increased resource cuts, the speaker has developed the Service Process Analysis (SPA) model. This interactive presentation will explain how this model defines work processes, clarifies services, and transitions activities to a marketing approach.

Learn tangible results of the model. | Learn about building processes and marketing services to cultivate partnerships and trust. | See how to alleviate some of the challenges caused by fewer resources and increased demand.


  • Georgia Allen

    Associate Dean of Information Technology and CIO, Kenan-Flagler Business School, University of North Carolina at Chapel Hill