Managing Student Support in Technology Environments for Teaching and Learning

Wednesday, October 16 | 2:30PM–3:30PM | Foyer, Level Two
Session Type: Professional Development
At Carnegie Mellon, campus-wide academic technology spaces are partly supported by Cluster Services' collaborative student consultant model, which has developed to provide customer support, maintenance, and troubleshooting services for faculty, staff, and students. This presentation will highlight lessons learned from managing a rich training and mentoring program for student employees.


  • Kimberly Hennessey

    Sr. Manager, IT Service Desk, Carnegie Mellon University
  • Simran Koonjul

    Multimedia Clusters Support Specialist, Computing Services, Carnegie Mellon University

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