Managing Student Support in Technology Environments for Teaching and Learning
Managing Student Support in Technology Environments for Teaching and Learning
Wednesday, October 16 | 2:30PM–3:30PM | Foyer, Level Two
Session Type:
Professional Development
At Carnegie Mellon, campus-wide academic technology spaces are partly supported by Cluster Services' collaborative student consultant model, which has developed to provide customer support, maintenance, and troubleshooting services for faculty, staff, and students. This presentation will highlight lessons learned from managing a rich training and mentoring program for student employees.
Presenters
Kimberly Hennessey
Sr. Manager, IT Service Desk, Carnegie Mellon University
Simran Koonjul
Multimedia Clusters Support Specialist, Computing Services, Carnegie Mellon University