Transforming Support into Strategy
Limited by economic challenges, IT departments must find creative ways to transform historically operational support organizations into agile, proactive teams capable of keeping pace with strategic business and technology needs. Attendees will receive practical tools for redesigning support functions and teams, creating operational capacity, and managing strategy-focused organizational change.
Redesign support functions and teams. | Create operational capacity. | Manage strategy-focused organizational change with emphasis on continuity, retention, and communication.