Mark Katsouros
Sr. Director, IT Engineering & Operations,
Duquesne University
In times of fast change and limited resources, achieving the right balance between operations and strategic activities that support the mission of the institution is always a challenge. Join us for an interactive discussion to share ideas and techniques on how IT organizations can strike the right balance between what Gartner refers to as Run (ongoing operations), Grow (incremental growth and improvements), and Transformational (transformative change) activities.