Breaking Up Is Hard to Do: Business Model Disruptions and Vendor Relationships

Tuesday, September 30 | 4:40PM–5:30PM | Meeting Room W308A/B
Session Type: Professional Development
Even as we gain solid footing for planning the life cycle for major technology services and infrastructure, an undercurrent of disruption continually threatens old business models and existing relationships. We are continually breaking up with our past selves, and this is hard to do.

OUTCOMES: Learn about the tenets of organizational change in a technology framework * Get best practices for planning, getting buy-in, and executing service delivery plans * Learn from the mistakes of three institutions in major technology service delivery initiatives so you won't make them at your institution


  • Bob Black

    Assistant Director, IT Process and Planning, Miami University
  • Robert Howard

    AVP/DCIO, University of Alabama at Birmingham