Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM"

Tuesday, September 30, 2014 | 4:40PM–5:30PM | Meeting Room W307A/B
Session Type: Professional Development
Learn how one large central IT organization spawned a program to deliver the foundational service, project, talent, change management, and overall shared service management required to optimize its resource planning and ultimately transform the way IT services are delivered to an extremely large, multicampus, autonomous-minded research institution.


OUTCOMES: Understand the importance of foundational ITSM methodologies and tools and their various integrations * Identify strategies to help your organization gain the momentum it needs to launch such an effort * Develop a roadmap to transform IT delivery across your institution, maximizing IT's support of higher education's global mission

Presenters

  • Sue Gavazzi

    Contract Analyst and Vendor Manager, Internet2

  • Mark Katsouros

    Sr. Director, IT Engineering & Operations, Duquesne University

  • Jim Leous

    Manager, Research Programmer, The Pennsylvania State University

  • Christy Long

    Associate CIO for Technology Infrastructure and Chief of Staff, University of Oregon

Resources & Downloads

Caffeinated Ideas and Ideals Slide Deck ...
34 MB, Powerpoint Slides
Uploaded on 10/18/2014