Leveraging ITSM and PPM: Stevens Institute of Technology Transforms IT

IT is essential to higher education and is expected to play a key strategic role in the organization. Yet even though IT touches everyone on campus, it often remains underappreciated. Over the past two years, Stevens Institute of Technology has embarked on an unprecedented strategic metamorphosis. The CIO and his team have leveraged service management (ITSM) and project and portfolio management to transform IT from an overlooked department to a foundational part of the institution.

OUTCOMES: Define real-world challenges and solutions * Identify processes and a tool set for your institution * Explore ITSM/PPM strategies used by Stevens, working with TeamDynamix