Learn how to plan and conduct a robust service benchmarking process at your institution. NYU and UC Berkeley will share their success in service benchmarking and show you how to have metrics-driven conversations with key stakeholders about resources and planning for service improvement.
OUTCOMES: Identify the value of using a benchmarking framework to provide key stakeholders with a clear and concise view into where your services rank compared to peers and how to prioritize resources for the best ROI * Define services and criteria for use in benchmarking work at your institution * Identify appropriate peer institutions against which to benchmark
