Taking Service Management to the Next Level

Tuesday, September 30, 2014 | 2:30PM–3:30PM | West Hall A3-4
Session Type: Professional Development
Your service management tool is more than just a place to track incidents, service requests, and changes. If designed with continuous service improvement in mind, the tool becomes an important, integral part of reporting to demonstrate the value IT brings to an institution.


OUTCOMES: Identify ways to strengthen relationships with IT and the business (institution) * Identify a strategy for continuous service improvement for your service management tool * Describe key data to collect for reporting purposes that show value

Presenters

  • TJ Martinez

    Director, IT Customer Support, University of New Mexico