Delivering Exceptional Student and Support Services

Thursday, October 29, 2015 | 5:30PM–6:20PM | Sagamore Ballroom 6
Session Type: Professional Development
Educational institutions are being challenged now more than ever to become more flexible, responsive, efficient, and focused on serving the needs of students and staff. Join us to learn how universities are running their contact centers, leveraging ERP data, delivering prompt and self-service responses, solving problems, fostering communities, and improving the student experience.


Outcomes: Learn how to create a one-stop shop * Identify challenges to be aware of * Explore the value and analytics of creating a one-stop shop

Presenters

  • Mike DellaBianca

    Director - Client Services, Yale University

  • Pat McQueen

    SVP & GM, Salesforce

  • Gayle Reynolds

    Director, Student Service Center, Wayne State University