Getting to "Yes": Positioning IT as the Partner of Choice

Wednesday, October 28, 2015 | 4:40PM–5:10PM
Session Type: Professional Development

In an era of choice for our clients and colleagues on campus, how do we position our IT organizations to take on projects, meet our clients' wishes for services, and generally be able to say "yes" to technology and information services needs when called on by the campus?


Outcomes: Share common sense approaches to improve customer service * Identify and share strategies that serve a "getting to yes" IT profile * Discussion of risk versus the power of yes

Presenters

  • Helen Norris

    Retired CIO, EDUCAUSE Alumni

  • Matt Riley

    Chief Information Officer, University of Illinois Chicago

Resources & Downloads

http://vimeo.com/educause/p5o6b0dgivf/

Session Slides
364 KB, PDF
Uploaded on 11/03/2015