Great Expectations: Why IT Communication Matters

Thursday, October 29 | 12:30PM–1:15PM
Session Type: Professional Development

Join Tracy Petrillo, Chief Learning Officer, for a brief, 15-minute overview of EDUCAUSE programmatic highlights and upcoming plans in the area of Leading and Partnering Strategically Across the Academy. Session below will immediately follow.

In today's always-on world, IT expectations change almost as quickly as the technology itself. Communicating these expectations successfully can be both a challenge and a critical success factor. Using a story-telling format, this panel will share ideas for leading and managing expectations across a broad range of constituencies.

Outcomes: Learn about the relationship between complex campus expectations and IT communication strategy * Appreciate the communication needs of different constituencies * Get ideas about channels and techniques.


  • Kristin Sullivan

    Senior Director, Educational Technology and Public Leadership Credential, Harvard University

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