IT as a Strategic Business Partner: Implementing Business Relationship Management

Discover how the role of business relationship management (BRM) is being implemented at two universities where central IT service organizations maintain focus on the strategic interest of each institution as a whole while answering the operational and strategic needs of numerous constituencies with varying perspectives and priorities.

Outcomes: Define BRM and understand how it has been implemented at WVU and PSU * Recognize how BRM could add value to your IT services organization and your institution.