IT as a Strategic Business Partner: Implementing Business Relationship Management

Wednesday, October 28 | 5:30PM–6:00PM
Session Type: Professional Development

Discover how the role of business relationship management (BRM) is being implemented at two universities where central IT service organizations maintain focus on the strategic interest of each institution as a whole while answering the operational and strategic needs of numerous constituencies with varying perspectives and priorities.


Outcomes: Define BRM and understand how it has been implemented at WVU and PSU * Recognize how BRM could add value to your IT services organization and your institution.

Presenters

  • Chris Lucas

    Associate Vice President of Academic Technologies & Customer Experience, The Pennsylvania State University

Resources & Downloads

http://vimeo.com/educause/p4kh2x58m2t/