IT Governance Strategies for Redundant Technologies

As the campus system map evolves each year, overlapping technologies between ERP, CRM, ECM, and niche solutions compound the complexity of serving campus end users. Functions like e-forms and workflow exist in multiple systems. What are the guidelines for determining which system is the best choice to use and when? What questions should you ask to make this determination? Are there any guidelines for evaluating solutions when it comes to this concept? We'll explore these considerations.