IT Service Delivery: Current Methods, Impending Change, and Future Directions

Thursday, October 29, 2015 | 10:10AM–11:00AM | Sagamore Ballroom 3
Session Type: Professional Development

IT service delivery is undergoing a shift from managing technologies to managing services. Many are looking for strategies to decrease costs, increase flexibility, and streamline processes. Our panel of expert community members will provide reactions and discussion of the results from ECAR's latest studies on service delivery.


Outcomes: Understand how institutions are currently delivering services via the cloud, outsourcing, shared services, and purchasing consortia * Determine how the changes in service delivery have affected IT roles and staffing, as well as anticipated transitions in the CIO role * Take home practical guidelines for how your institution might deal with anticipated changes in service delivery

Presenters

  • Mark Askren

    Leadership Coach, MOR Associates, Inc.

  • Rae Clemmons

    Leader, Higher Education BD & Strategy, Amazon Web Services

  • Eden Dahlstrom

    Vice President, Professional Development and Membership, EDUCAUSE

  • Kyle Johnson

    AVP for IT Governance, Planning & Strategy, Virginia Tech

Resources & Downloads

ECAR Service Delivery Presentation
1 MB, PDF
Uploaded on 10/30/2015