IT Support Services

Wednesday, October 28 | 11:30AM–12:20PM | Meeting Room 239
Session Type: Professional Development
Join this discussion on strategic support for faculty, staff, and students by both centralized and distributed IT support units. We'll share best practices, common tools, and strategies. Bring your expertise on help-desk management, desktop support, hardware/software standards, knowledge management, service management systems, and end-user communications that ensure successful support.


  • Julie Journitz

  • Aaron Mansfield

    Director of Service Management, University of Colorado System