Our Journey to a Shared Virtual Service Desk

Learn how a large, decentralized, multicampus research institution approached and is implementing a shared virtual service desk to create efficiencies, improve decision making, and support higher education's global mission.

Outcomes: Understand the strategic importance of a shared virtual service desk * Learn a collaborative approach to help your institution (or organization) adopt new ways of working * Identify strategies to help your institution (or organization) navigate implementing a shared virtual service desk

Presenters

Cristol Gregory Grey

Associate CIO, Harvard University
Christy Long

Associate CIO for Technology Infrastructure and Chief of Staff, University of Oregon
Mark Staub

IT Manager, The Pennsylvania State University