Our Journey to a Shared Virtual Service Desk

Wednesday, October 28 | 2:30PM–3:30PM | Poster Sessions, Exhibit Hall H-K
Session Type: Professional Development

Learn how a large, decentralized, multicampus research institution approached and is implementing a shared virtual service desk to create efficiencies, improve decision making, and support higher education's global mission.


Outcomes: Understand the strategic importance of a shared virtual service desk * Learn a collaborative approach to help your institution (or organization) adopt new ways of working * Identify strategies to help your institution (or organization) navigate implementing a shared virtual service desk

Presenters

  • Cristol Gregory

    Director, IT Strategic Planning and Portfolio Management, Harvard University

  • Christy Long

    Associate CIO for Technology Infrastructure and Chief of Staff, University of Oregon

  • Mark Staub

    IT Manager, The Pennsylvania State University

Resources & Downloads

screen presentation
2 MB, PDF
Uploaded on 11/09/2015
4x8 Print file used for poster session
2 MB, PDF
Uploaded on 11/09/2015
http://smo.psu.edu
Off-site resource
Uploaded on 10/28/2015