Diane Butler
Retired,
EDUCAUSE Alumni
Do your customers resist new services or products? Leap into a journey to learn how usability and targeted testing can shape the success of a project. Learn how to engage customers early on in a project using proven user experience methods in order to increase user adoption and satisfaction.
OUTCOMES: Investigate practical ways of gathering user input and feedback * Discover which usability test(s) to administer and how to interpret results and observe limitations * List the reasons why user experience is absolutely critical to your IT projects