Bill Anderson
CIO,
Saint Michael's College
A Balanced Scorecard Is a Process, Not Numbers
Wednesday, January 12, 2005 | 3:15PM–4:00PM | Harborside Ballroom E
Session Type:
Professional Development
Saint Michael's IT staff have adopted a balanced scorecard to align department results with institutional goals, measure department effectiveness, improve IT's image, and boost morale. The department has made progress, but goals were ambitious and change has been challenging. As well, department leadership differs over how to maintain momentum.
