Paragon Development Systems - Building a World-Class Help Desk

Monday, March 21, 2005 | 11:30PM–11:30PM
Session Type: Resources
PDS built a 24 x 7, ITIL-compliant, managed service help desk in six months. Branded "Artie" and representing a single point of contact for end users, this service desk model helps PDS clients manage their IT departments better and ultimately improves the quality of life for their end users. Learn about the challenges, the responses, and the results.

Presenters

  • Keith Fraleigh

    Senior Vice President of Technology Services, Paragon Development Systems