Steve Terry
Sr. Project Manager / CIO Consultant,
Strata Information Group
Ask TOM: Managing Campus Information Delivery via Online Self Help
Tuesday, June 07, 2005 | 11:45AM–12:30PM | Peachtree (Lobby Level)
Session Type:
Professional Development
The University of Memphis has deployed Ask TOM, a Web-based system that provides fast, accurate, and consistent answers to students' questions across phone, e-mail, Web, and chat channels. The system consolidates information resources previously scattered across various academic and administrative units. Selection methodologies, benefits, return on investment, information relevancy challenges, and application to specific programs will be discussed.