Evaluating IT Professionals Through Values-Based Performance Appraisal Systems

Performance evaluations are an essential management tool. An organization's standard appraisal system often does not provide the relevance and specificity needed for evaluating IT professionals. The Baylor College of Medicine IT management team revised its forms, process, and management training to provide an effective approach for conducting performance evaluations. The tool includes both technical and values-based criteria for measurement, while the process promotes two-way dialogue and development of mutually agreed upon goals.