Decentralizing Support Services: It's All About Relationships
Monday, June 19, 2006 | 3:15PM–4:00PM | Peachtree (Lobby Level)
Session Type:
Professional Development
Towson University reorganized its desktop/client support from a highly centralized approach to a decentralized model: three precincts, two virtual support teams, and a strong liaison program with our eight colleges. Overall client satisfaction jumped from "dismal" to a rating of 3.8 (out of 4.0). Learn how we did it.