Decentralizing Support Services: It's All About Relationships

Monday, June 19 | 3:15p.m. - 4:00p.m. | Peachtree (Lobby Level)
Session Type: Professional Development
Towson University reorganized its desktop/client support from a highly centralized approach to a decentralized model: three precincts, two virtual support teams, and a strong liaison program with our eight colleges. Overall client satisfaction jumped from "dismal" to a rating of 3.8 (out of 4.0). Learn how we did it.


  • Michael Bachman

    Director, Information Technology, Client Services, Office of Technology Services, Towson University

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