Establishing a 24 x 7 Help Desk: Lessons Learned
Monday, June 19, 2006 | 9:30PM–9:30PM
Session Type:
Resources
Two years ago, the University of West Florida help desk began providing 24 x 7 support. This presentation will discuss its implementation, the tools and resources currently being used, and the continued changes and enhancements being made to improve and sustain service.