Managing Change Through Staff Development and Standards

Monday, June 19, 2006 | 5:30PM–6:15PM | Peachtree (Lobby Level)
Session Type: Professional Development
This presentation will illustrate managing change within the context of IT operations and continual improvement projects via standards and employee development. Examples of incident and software project management within Duke's Student Information Services and Systems domain will highlight the benefit of having well-defined processes within the workplace.

Presenters

  • Kathy Pfeiffer

    Director, Student Information Services & Systems, Duke University

  • Jeremy Sisk

Resources & Downloads

SER06055.pdf
12 MB, PDF
Uploaded on 12/14/2009