Managing Change Through Staff Development and Standards
Managing Change Through Staff Development and Standards
Monday, June 19 | 5:30PM–6:15PM | Peachtree (Lobby Level)
Session Type:
Professional Development
This presentation will illustrate managing change within the context of IT operations and continual improvement projects via standards and employee development. Examples of incident and software project management within Duke's Student Information Services and Systems domain will highlight the benefit of having well-defined processes within the workplace.
Presenters
Kathy Pfeiffer
Director, Student Information Services & Systems, Duke University