Good Fences Make Good Neighbors

Thursday, February 23 | 12:45PM–1:30PM | Austin Room - 2nd Floor
Session Type: Professional Development
When providing IT support, good customer service does not mean being all things to all people. Setting boundaries builds productive relationships within the institutional community. This presentation will highlight humorous examples of IT support with no boundaries and describe Rice University's efforts to set appropriate service and support expectations.


  • Bill Klemm

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