Transforming an IT Community: Techniques for Creating a Collaborative Service Culture

Thursday, February 23 | 3:30PM–4:15PM | Austin Room - 2nd Floor
Session Type: Professional Development
IT at University of Oklahoma Health Sciences Center is undergoing transformation by adapting service management best practices. Learn how we addressed collaboration, information sharing, and process improvement problems with techniques like the Huddle and the Top 70. Through these and other methods we have cultivated engaged professionals, improved operational effectiveness, and wowed our customers.


  • Mark Ferguson

    Director, IT Governance, University of Oklahoma Health Sciences Center

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