Implementing and Improving the University Help Desk

Monday, April 24 | 9:30PM–9:30PM
Session Type: Resources
Many campuses struggle with implementing help desk support, especially given the unique goals and mission of higher education institutions. Discover how to use accepted industry standards to build or improve the campus help desk. Understand what industry practices and standards are most successful, and what practices warrant more investigation, before implementation into a campus environment.


  • Faye Snowden

    Director, Technology Program Office, University of California, Berkeley