Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model

Wednesday, January 17 | 3:15PM–4:00PM | Harborside Ballroom D
Session Type: Professional Development
This presentation will outline and present the results of a successful support model for specialized academic needs, resulting in better managed projects; improved compliance, standardization, and workload control; increased collaboration between IT and academic units; and improved reliability, quality, and staff competencies.


  • Paul Halpine

    Campus IT Manager, Montgomery College

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