Paul Halpine
Campus IT Manager,
Montgomery College
Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model
Wednesday, January 17, 2007 | 3:15PM–4:00PM | Harborside Ballroom D
Session Type:
Professional Development
This presentation will outline and present the results of a successful support model for specialized academic needs, resulting in better managed projects; improved compliance, standardization, and workload control; increased collaboration between IT and academic units; and improved reliability, quality, and staff competencies.