Tools for Help Desk Management: Assessment and Guidance

Thursday, January 18 | 12:45PM–1:30PM | Harborside Ballroom A
Session Type: Professional Development
Penn State Schuylkill has developed a set of tools for the management of their help desk. An online system assists student help desk workers with resolving problems. Another tool is the evaluation instrument to assess student workers' overall help desk performance.

Presenters

  • Elinor Madigan

    Assistant Professor Information Sciences and Technology, The Pennsylvania State University

  • Karen Pothering

Resources & Downloads

Link to Help Desk Manual
2 KB, Off-site resource
Uploaded on 11/21/2015
Tools for Help Desk Management
375 KB, PPS
Uploaded on 12/11/2009