Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

Monday, June 11, 2007 | 4:30PM–5:15PM | Buckhead Ballroom 1 (Lower Ballroom Level)
Session Type: Professional Development
Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show "hard numbers" for IT services takes a good deal of thought and planning. This session will discuss one way to achieve the desired measurement objectives.

Presenters

  • Monte Luehlfing

    IT Project Manager - Senior, University of Mississippi Medical Center

Resources & Downloads

IT Metrics Presentation
366 KB, PPS
Uploaded on 11/14/2009