This presentation will introduce several basic usability and user-centered design concepts and techniques. We will explain how they are being introduced at UC Berkeley to create Web sites and IT services that are easier and more satisfying to use, reducing the burden on support desks and enhancing productivity and customer satisfaction.
Presenters
Allison Bloodworth
Senior User Interaction Designer, University of California, Berkeley
Ian Crew
Solutions Architect, bConnected Service, University of California, Berkeley