User-Centered Design in IT: The Low-Hanging Fruit

Monday, May 07 | 4:30PM–5:15PM | Carmel II
Session Type: Professional Development
This presentation will introduce several basic usability and user-centered design concepts and techniques. We will explain how they are being introduced at UC Berkeley to create Web sites and IT services that are easier and more satisfying to use, reducing the burden on support desks and enhancing productivity and customer satisfaction.


  • Allison Bloodworth

    Senior User Interaction Designer, University of California, Berkeley
  • Ian Crew

    Solutions Architect, bConnected Service, University of California, Berkeley

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