Delivering End-User Training in Less Time, with Fewer Resources

Thursday, January 17 | 10:45AM–11:30AM | Harborside Ballroom A
Session Type: Professional Development
UMB and MCCC will present their end-user training plans from blueprinting to maintenance and support. Learn about two different efforts to develop online resources and delivery tools that have led to reduced maintenance and effort for the training teams, lower cost, and more effective end-user support.


  • Maggi Smith

    Training Specialist, University of Maryland, Baltimore

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