How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community

Thursday, January 17 | 9:30AM–10:15AM | Harborside Ballroom A
Session Type: Professional Development
When technology support comes from a number of different departments on campus, how does a user know where to find answers? This predicament brought together various departments to find a solution for frustrated users: a centralized online help desk. Locating the appropriate software and implementing it became a joint effort.