Wednesday, January 16 | 3:30PM–4:15PM | Harborside Ballroom E
We frequently expect that users will flock to our services with little effort on our part. Sometimes that works. When it doesn't, this presentation may help. It will describe how UNC-Chapel Hill rolled out a new computer-based training service with a dramatic increase in the number and variety of users.
Academic & New Technology Consultant, University of North Carolina at Chapel Hill