How We Leveraged Existing Resources to Create a New Support Center

Tuesday, March 18 | 11:45AM–12:30PM | King Arthur's Court/Third Floor
Session Type: Professional Development
Illinois State University used prime space in the student center to create a new avenue for students, faculty, and staff to receive technology help and also added fee-based services. See how the computer store, residential networking, and the help desk came together to meet rising support expectations on campus.


  • Carla Birckelbaw

    Executive Director of Client Services, Illinois State University
  • Dave Greenfield

    Director, TechZone & Stud Techn, Illinois State University

Resources & Downloads