Improving Help Desk Performance
Tuesday, March 18 | 2:30PM–3:30PM | Empire/Seventh Floor
Session Type: Professional Development
The help desk at Saint Mary's University of Minnesota relies heavily on student workers for the end-user support of our liberal arts undergraduate campus as well as off-campus graduate and professional programs. This presentation will share the steps we took toward improving the professionalism, performance, and perception of the help desk.