The Help Desk as a Pivot Point for IT Agility
Tuesday, March 18 | 10:30AM–11:15AM | King Arthur's Court/Third Floor
Session Type: Professional Development
In 2007, ECAR conducted a study of help desk management tools and practices in higher education information technology. This session looks at the study's findings as they reflect the help desk's role in addressing the emergence of new IT environments and the changing expectations of the client base.