New Directions in Help Desk Support
Thursday, February 21, 2008 | 9:30AM–10:15AM | Whitney Room (2nd Floor)
Session Type:
Professional Development
The University of Texas at Austin has changed our service delivery model at the help desk. Our new focus is on training and education: for the student consultants who answer the phones, for our full-time staff, and for our customers.
Presenters
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Alayna Wadleigh