Centrally Coordinated/Locally Directed: An Innovative IT Management Model for Decentralized Institutions

Tuesday, April 01 | 9:30AM–10:15AM | California Room, California Street Level, C Floor (1 level below the lobby)
Session Type: Professional Development
Cal State East Bay has designed and implemented an innovative IT management and service delivery model in collaboration with the deans, vice presidents, the IT advisory committee, and the academic senate. This process included yearlong pilots for two colleges and one administrative division. IT@CSUEB is now guided by a shared governance model, baseline SLAs, and coordination teams.


  • John Charles

    VP, IS&T (Retired), MIT

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