Ribbons in the Sky: A Customer-Focused Approach to Implementing Change

Tuesday, June 02 | 10:30AM–11:15AM | International D (6th floor)
Session Type: Professional Development
Leading and implementing a technology change does not have to be an unpleasant experience for clients or lead to strained relationships with IT. Learn how Towson University was able to successfully achieve a smooth and positive transition to Office 2007 while focusing on client needs, enhanced services, and training. This presentation will detail the methodology and steps taken to achieve a university-wide technology change through collaboration, communications, and flexibility.


  • Julie Leary

    Associate Director Client Services, Towson University
  • Amy Martin

    Director, Faculty Development and Instructional Media, Howard Community College